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Return Policy

Unless otherwise noted, products purchased from Eastwood directly carry a 90-day 100% Satisfaction Guarantee.

If, within 90 days of receipt, you are dissatisfied with a purchase from Eastwood, you may return or exchange for any reason, and receive a refund, replacement or credit.

Beyond 90-days, for items covered by warranty, we may provide repair parts if available or replace the merchandise at our discretion as per the terms of the warranty. For additional information related to our Warranty policies, please reference the product manual or, the Warranty information found on our website or located here. 

All Returns, excluding those due to manufacturer defect, are subject to a 10% Restocking fee. 

See how do I initiate a return? for additional details

REQUIREMENTS, LIMITATIONS AND EXCLUSIONS

To help protect our customers and make sure every return or exchange is dealt with fairly this policy is subject to a few important conditions:
  • Proof of purchase is required.
    • If purchased at Eastwood Automotive Tools Stores, the unit may be returned to the store within the warranty period of the manufacturer.
  • All returns for exchange or refund must be complete, with all parts and accessories.
  • Books, On-Demand Classes, DVDs, Thermometers, Masks, Respirators, and other similar PPE products are not returnable.
  • Shipping and handling charges are non-refundable.
  • Single items that ship via LTL or truck freight (delivery services UPS or USPS) must be inspected before accepting delivery.
    • Buyer is responsible for the cost of any storage charges assessed for merchandise that cannot be delivered due to lack of response from the buyer.
  • Certain parts (i.e. electrical components) may be subject to additional scrutiny upon return. Refund eligibility will be communicated upon receipt and inspection.
  • Hazardous materials being returned may be subject to a hazardous transportation fee.
  • Refunds are for the value at the original point of sale of the product only. 
  • Costs of return shipping are the responsibility of the customer but can be arranged when requesting the return and deducted from the value of the product.
  • Dropshipped Products (3rd-Party Manufacturer)
    • Custom-made products or, brands that ship directly from the manufacturer may be nonreturnable or may be subject to the manufacturer's policies.
    • Equipment that has been determined to have been abused, misused, or damaged beyond standard usage of the product will not be eligible for refund or replacement - even within the warranty period.

 

ITEMS LOST OR DAMAGED DURING SHIPPING

Your order has carefully been packed, thoroughly inspected and, we hope that you are pleased with the item(s) you have selected. Despite our care in handling, packages do occasionally get damaged while in transit. 

Please check the packing list immediately against the item(s) marked as shipped on the front of the packing list. Report any discrepancy or damage to the freight carrier/agent that delivered the product to you, and sign only for the delivered material. If, upon further inspection, you notice concealed damage or loss, save all boxes and packaging material, and notify the delivering carrier/agent.

For further assistance, please contact Customer Solutions to speak with one of our Customer Service Advisors at (800) 343-9353

*The above Return Policy is valid for all items purchased from Eastwood and authorized distributors of Eastwood tools and supplies. All purchases from an unapproved third party are subject to the policies of the third party.