---
title: What should I consider When purchasing a Freight delivered product?
description: Considerations for products shipped via Freight.
---

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October 17, 2026

# What should I consider When purchasing a Freight delivered product?

![](https://help.eastwood.com/hs-fs/hubfs/image-png-Jul-29-2025-07-07-00-8200-PM.png?width=225&height=196&name=image-png-Jul-29-2025-07-07-00-8200-PM.png)

Unlike standard shipments, Freight deliveries may require additional coordination & equipment to ensure that the product can be unloaded and delivered safely. 

**Planning & Coordination**:  
When placing an order online or over the phone, please make sure to:

- Update your contact information: Provide a primary and back-up phone number to avoid having the product returned to the terminal and potentially accruing.
- Consider time of day and availability:

**Access & Equipment:**

- Limited Access Window?: If you are purchasing on behalf of a business or live within a community that has security, or live in an area with narrow or steep roads - providing this information up front can assist in ensuring that the delivery can make it to your destination.
- Heavy or Large product?: Many products require a lift-gate for delivery if a dock is  unavailable. Certain products may even require a forklift, and are typically noted with a logo found on the product page:  
  ![](https://help.eastwood.com/hs-fs/hubfs/image-png-Jul-29-2025-06-52-43-5220-PM.png?width=527&height=58&name=image-png-Jul-29-2025-06-52-43-5220-PM.png)  
  We do not arrange or provide rental services for a forklift. It is recommended to search for a local provider and to consider the additional costs associated.

 

Need assistance with placing an order? Our Project Advisor Team is available Monday - Friday, 9:00 AM to 6:00 PM ET to assist with placing your order at 1 (800) 343-9353.

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