Unlike standard shipments, Freight deliveries may require addtional coordination & equipment to ensure that the product can be unloaded and delivered safely.
Planning & Coordination:
When placing an order online or over the phone, please make sure to:
- Update your contact information: Provide a primary and back-up phone number to avoid having the product returned to the terminal and potentially accruing.
- Consider time of day and availability:
Access & Equipment:
- Limited Access Window?: If you are purchasing on behalf of a business or live within a community that has security, or live in an area with narrow or steep roads - providing this information up front can assist in ensuring that the delivery can make it to your destination.
- Heavy or Large product?: Many products require a lift-gate for delivery if a dock is unavailable. Certain products may even require a forklift, and are typically noted with a logo found on the product page:
We do not arrange or provide rental services for a forklift. It is recommended to search for a local provider and to consider the additional costs associated.
Need assistance with placing an order? Our Project Advisor Team is available Monday - Friday, 9:00 AM to 6:00 PM EST to assist with placing your order at 800-717-4569.
For all other questions, feel free to contact us at help@eastwood.com or, fill out this form: