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Eastwood's Warranty

At Eastwood we care about your DIY automotive projects and want you to be 100% satisfied with our products. Below please find information related to our warranty.

Looking to submit a claim? Fill out the Warranty Claim Request Form.

STATEMENT OF LIMITED WARRANTY
The Eastwood Company (hereinafter “Eastwood”) warrants to the end user (purchaser) of all new Eastwood-branded tools and chemicals (collectively called the “products”) that each will be free of defects in workmanship and material. This warranty is void if the equipment has been subjected to improper installation, improper care or abnormal operations.

WARRANTY PERIODS
If Eastwood confirms the existence of a defect covered under this warranty plan, Eastwood will determine whether repair or replacement is the most suitable option to rectify the defect. At Eastwood’s request, the purchaser must return, to Eastwood, any products claimed defective under Eastwood’s warranty. All warranty periods begin on the date of product delivery from Eastwood. Some examples of Eastwood Warranties:

  • Lifetime, 3 Year, 2 Year, 1 Year, 90 Days.
  • See product page for specific warranty length.
  • Consumables, unless deemed defective, are not covered by the warranty.

FREIGHT & SHIPPING COSTS
Eastwood will cover standard shipping costs or arrange for freight pick-up and shipment of the replacement.

The purchaser is responsible for:

  • Packaging costs & re-packing of the original unit.
  • Drop-off to a shipping facility or, availability to coordinate with the freight carrier if applicable.
  • Alternative shipping methods, such as Expedited shipping, or other costs associated beyond standard shipping provided. 

CONDITIONS TO OBTAIN WARRANTY COVERAGE

  • Warranty refunds and exchanges require proof of purchase, either directly from Eastwood or an authorized reseller of Eastwood merchandise.
  • Other name-brand merchandise sold by Eastwood is subject to the warranty provided by the manufacturer.
  • All warranty claims require an RMA number issued by Eastwood. For additional details on how to claim the warranty, please see here: 



WARRANTY LIMITATIONS
EASTWOOD WILL NOT ACCEPT RESPONSIBILITY OR LIABILITY FOR REPAIRS UNLESS MADE BY EASTWOOD. EASTWOOD’S LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE COST OF CORRECTING THE DEFECT OF THE EASTWOOD PRODUCT. EASTWOOD WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (SUCH AS LOSS OF BUSINESS, ETC.) CAUSED BY THE DEFECT OR THE TIME INVOLVED TO CORRECT THE DEFECT. THIS WRITTEN WARRANTY IS THE ONLY EXPRESS WARRANTY PROVIDED BY EASTWOOD WITH RESPECT TO ITS PRODUCTS. WARRANTIES IMPLIED BY LAW SUCH AS THE WARRANTY OF MERCHANTABILITY ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY FOR THE EQUIPMENT INVOLVED. THIS WARRANTY GIVES THE PURCHASER SPECIFIC LEGAL RIGHTS. THE PURCHASER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.