Return Policy

90-Day Satisfaction Guarantee

If you are not satisfied with a product you bought from Eastwood, you can return it within 90 days of purchase for a refund, a replacement, or store credit. Proof of purchase is required.

Restocking fee

A 10% restocking fee is deducted from the refund on returned items. It does not apply to items returned for a defect or when we send a replacement.

Return shipping

We can provide a return label; its cost is deducted from your refund.

Items that cannot be returned

Custom-mixed OEM paint is made to order and cannot be returned. Other items marked non-returnable on their product page cannot be refunded or exchanged.

Bought somewhere else?

Items bought on Amazon, eBay, Walmart or from an authorized reseller are returned through that seller. Items bought in an Eastwood retail store can be returned to any Eastwood store with the receipt.

How refunds are paid

Refunds go back to the original payment method: credit and debit cards within 5 to 7 business days after we receive the return, PayPal within 3 to 5 business days, Eastwood gift cards within 48 business hours, Affirm within 3 to 10 business days, and check or ACH orders by mailed check within 30 days. Timing can vary with the issuing bank.

Beyond 90 days

For items covered by warranty, we may provide repair parts if available or replace the item at our discretion under the terms of the warranty. See the product manual or our Warranty information for details.

See How do I initiate a return? for the steps.

REQUIREMENTS, LIMITATIONS AND EXCLUSIONS

• Proof of purchase is required.
  • If purchased at Eastwood Automotive Tools Stores, the unit may be returned to the store within the warranty period of the manufacturer.
• All returns for exchange or refund must be complete, with all parts and accessories.
• Books, On-Demand Classes, DVDs, Thermometers, Masks, Respirators, and other similar PPE products are not returnable.
• Shipping and handling charges are non-refundable.
• Single items that ship via LTL or truck freight must be inspected before accepting delivery.
  • Buyer is responsible for the cost of any storage charges assessed for merchandise that cannot be delivered due to lack of response from the buyer.
• Certain parts (i.e. electrical components) may be subject to additional scrutiny upon return. Refund eligibility will be communicated upon receipt and inspection.
• Hazardous materials being returned may be subject to a hazardous transportation fee.
• Refunds are for the value at the original point of sale of the product only. 
• Costs of return shipping are the responsibility of the customer but can be arranged when requesting the return and deducted from the value of the product.
• Dropshipped Products (3rd-Party Manufacturer)
  • Custom-made products or, brands that ship directly from the manufacturer may be nonreturnable or may be subject to the manufacturer's policies.
  • Equipment that has been determined to have been abused, misused, or damaged beyond standard usage of the product will not be eligible for refund or replacement - even within the warranty period.
    
    

Your order has carefully been packed, thoroughly inspected and, we hope that you are pleased with the item(s) you have selected. Despite our care in handling, packages do occasionally get damaged while in transit. 

Please check the packing list immediately against the item(s) marked as shipped on the front of the packing list. Report any discrepancy or damage to the freight carrier/agent that delivered the product to you, and sign only for the delivered material. If, upon further inspection, you notice concealed damage or loss, save all boxes and packaging material, and notify the delivering carrier/agent.

For further assistance, please contact Customer Solutions to speak with one of our Customer Service Advisors at (800) 343-9353

*The above Return Policy is valid for all items purchased from Eastwood and authorized distributors of Eastwood tools and supplies. All purchases from an unapproved third party are subject to the policies of the third party.